This is a draft, not legal advice
Prepared as a working template and not reviewed by a qualified lawyer. Consumer-refund rules differ sharply by country — in the EU and UK in particular — so this must be reviewed against the law of every market you sell into before you rely on it.
1. In short
Fourteen days, no questions asked, on your first payment. After that, monthly plans simply stop at the end of the period and annual plans are refunded pro-rata. Charges we have already paid away on your behalf — network gas — cannot be refunded, and we say so rather than quietly keeping them.
This policy forms part of our Terms of Service.
2. The 14-day guarantee
If you are not satisfied, request a full refund within 14 days of your first payment on a given plan and we will refund it in full. No explanation required.
- Applies once per organisation per plan tier.
- Applies to the subscription fee. Metered charges and marketplace fees are covered by sections 4 and 5.
- On refund, the subscription is cancelled and the ability to issue new entitlements ends.
- Entitlements already issued to your Licensees continue to work. We have no way to disable them, and would not do so if we did.
Plans are paid in crypto
Plans are paid in crypto only: USDC or USDT from your Pramaan Wallet. We refund in the same stablecoin, to the wallet that paid, for the amount paid; network fees aren't refunded. Its activation code stops being renewed once refunded.
3. Annual plans
Cancel an annual plan mid-term and we refund the unused whole months, pro-rata, less any discount you received for paying annually and less metered charges already incurred.
Worked example: on a [$790] annual plan cancelled after four months, we refund eight months of the equivalent monthly rate, less the annual discount already enjoyed for the four months used.
4. Metered and overage charges
Active-licence overage and additional-project charges reflect capacity you have already used. They are billed in arrears and are not refundable.
If you believe a meter is wrong — for example, entitlements counted after expiry or revocation — tell us within [60] days of the charge and we will investigate and credit any error.
5. Pramaan Marketplace purchases
On Pramaan Marketplace the publisher is the seller. A paid purchase is made to the PramaanStore contract, which pays the publisher and Pramaan's fee in the same transaction, so there is no escrow and nothing for us to hold back or reverse.
| You want a refund for an app | Ask the publisher, using the contact on the app's page. The publisher decides under their own terms and the consumer law that applies, and refunds you to your wallet address. |
| The publisher refunds a sale | If the refund is in full, within [14] days of the sale, and the publisher tells us, we return Pramaan's fee on that sale to the publisher. |
| The app is suspended | We ask the publisher to refund affected buyers, and give any buyer the public chain record of their purchase. |
| A free trial | Nothing is charged, during the trial or when it ends, so there is nothing to refund. |
| A dispute with a publisher | We are not a party to the sale and do not arbitrate it. We will share the on-chain record, which is public and permanent, with either side. |
The full rules are in the Marketplace Terms.
Licence resale
When you buy someone's licence second-hand, your payment waits in escrow until you have checked the licence works on your computer. You never have to ask anyone for it back:
| It's delivered and opens | You confirm (or your Pramaan does, once the licence opens). Final: the seller is paid, less the publisher's royalty and Pramaan's 2% commission. |
| It's delivered but doesn't open | Dispute it within your checking window (3 days by default) and the contract refunds you in full, at once. |
| It isn't delivered by the deadline | The full payment goes back to you. Anyone can send it back, from Pramaan or the resale page; it only ever goes to you. |
| The publisher declines the sale | The contract refunds you in full, in the same transaction. |
| You neither confirm nor dispute in time | The payment is released to the seller when your window ends. |
| Your wallet refuses the refund | It's held for you in the contract and can be collected at any time. |
Refunds are paid in the currency you paid in.
Pramaan never holds the money. Its 2% commission is paid by the contract only when a resale completes, out of the seller's proceeds; a refunded sale pays no commission and no royalty, so there is nothing for us to refund. Network transaction fees are covered by section 6.
6. Blockchain transaction fees
Gas on a public network is paid by you directly to that network. We never receive it and cannot refund it — including where a transaction fails or reverts, which still consumes gas. On a local or private network there is no gas.
7. Enterprise agreements
Enterprise terms are set out in the signed order form and prevail over this policy where they conflict. Absent specific terms, sections 2 and 3 apply.
8. Downgrades
Downgrade at any time. The new rate applies from your next billing date; we do not refund the difference for the current period. If your usage exceeds the lower plan's limits, issuing new entitlements pauses until usage falls or you upgrade again — existing entitlements are never affected.
9. Service outages
If the hosted console is unavailable for more than [8] consecutive hours in a billing period through our fault, request a service credit of [10%] of that period's fee.
Note that an outage does not stop your Licensees from running your software: verification is entirely local and never contacts us. Enterprise customers should refer to their SLA.
10. How to request a refund
- Email hello@aiteleresearch.com from the account's registered address.
- Include the payment's transaction (from your Pramaan Wallet's history) and, optionally, what went wrong — useful to us, never required.
- We acknowledge within [2] business days and decide within [10].
- Approved refunds are paid in the same stablecoin to the wallet that paid, typically within [5–10] business days.
11. Chargebacks
Payments in crypto can't be charged back, so please talk to us if something's wrong: we would rather fix the problem, and a refund we approve is paid straight back to the wallet that paid. Entitlements already issued to your Licensees are never affected.
12. Your statutory rights
Nothing in this policy limits rights you have under mandatory consumer law. In India, the Consumer Protection Act, 2019 and the E-Commerce Rules made under it apply, and you may raise a grievance with us or with the relevant consumer commission. In the UK and EU, consumers generally have a 14-day right of withdrawal on distance contracts; where you have asked us to begin the service immediately, that right may be reduced in proportion to what has been supplied. This policy is intended to meet or exceed those rights, and where it falls short, the law prevails.
Questions: hello@aiteleresearch.com